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  <title>Customer Care Excellence:</title>
  <subTitle>How to Creat an Effective Customer Focus</subTitle>
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  <namePart>Sarah Cook</namePart>
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   <publisher>Kogan Page</publisher>
   <dateIssued>2008</dateIssued>
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  <topic>TOTAL QUALITY MANAGEMENT</topic>
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 <subject authority="">
  <topic>costomer service</topic>
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  <topic>Customer relations</topic>
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 <identifier type="isbn">9780749450663</identifier>
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