APA Style

zeithaml, valarie a. bitner, mary jo gremler, dwayne d.. (2009). SERVICES MARKETING INTEGRATING CUSTOMER FOCUS ACROSS THE FIRM . : .

Chicago Style

zeithaml, valarie a. bitner, mary jo gremler, dwayne d.. SERVICES MARKETING INTEGRATING CUSTOMER FOCUS ACROSS THE FIRM. : , 2009. Text.

MLA Style

zeithaml, valarie a. bitner, mary jo gremler, dwayne d.. SERVICES MARKETING INTEGRATING CUSTOMER FOCUS ACROSS THE FIRM. : , 2009. Text.

Turabian Style

zeithaml, valarie a. bitner, mary jo gremler, dwayne d.. SERVICES MARKETING INTEGRATING CUSTOMER FOCUS ACROSS THE FIRM. : , 2009. Print.