APA Style

tjiptono, fandy chandra, gregorius. (2005). SERVICE, QUALITY, & SATISFACTION . : .

Chicago Style

tjiptono, fandy chandra, gregorius. SERVICE, QUALITY, & SATISFACTION . : , 2005. Text.

MLA Style

tjiptono, fandy chandra, gregorius. SERVICE, QUALITY, & SATISFACTION . : , 2005. Text.

Turabian Style

tjiptono, fandy chandra, gregorius. SERVICE, QUALITY, & SATISFACTION . : , 2005. Print.