APA Style

gosney, john w. (2000). COSTUMER RELATIONSHIP MANAGEMENT ESSENTIALS . America: Prima Tech.

Chicago Style

gosney, john w. COSTUMER RELATIONSHIP MANAGEMENT ESSENTIALS . America: Prima Tech, 2000. Text.

MLA Style

gosney, john w. COSTUMER RELATIONSHIP MANAGEMENT ESSENTIALS . America: Prima Tech, 2000. Text.

Turabian Style

gosney, john w. COSTUMER RELATIONSHIP MANAGEMENT ESSENTIALS . America: Prima Tech, 2000. Print.